Frequently Asked Questions

1. How can I contact customer support?

You can reach us anytime at:

Email: hello@dmslidez.com
Phone: +1 216-771-7172

We strive to respond within 12 hours.

2. Where is Dmslidez located?

3025 W 25th St
Cleveland, OH 44113
United States

3. How long does shipping take?

Orders are processed within 1–2 business days.

Delivery typically takes 6–8 business days, depending on your location.

The estimated total delivery time is 7–10 business days.

A tracking number will be provided once your order has shipped.

4. How can I track my order?

After your order has been shipped, you will receive a confirmation email with a tracking link.

You can check the status of your shipment using the tracking number provided in your shipping confirmation email or through our Track Order page.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition, subject to the conditions outlined in our Return & Refund Policy.

Return shipping costs depend on the reason for the return. For damaged, defective, or incorrect items, return shipping is free and a prepaid return label will be provided. For returns due to personal reasons, the customer is responsible for the return shipping costs.

Refunds are issued after the returned item has been received and inspected.

Please contact us at hello@dmslidez.com before returning any item.

6. What happens if my item is damaged or delivered incorrectly?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

After reviewing the issue, we will arrange a replacement or a full refund. Return shipping is free in these cases, and a prepaid return label will be provided.

7. Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of placing the order, provided the order has not already been shipped.

Please email us as soon as possible if you wish to update or cancel your order.

If the order has already been shipped, cancellation cannot be guaranteed. In this case, you may return the item in accordance with our Return & Refund Policy.

8. Do you charge any additional fees?

All prices are clearly displayed at checkout.

We currently offer free shipping within the United States, and there are no additional duties or taxes to pay upon delivery.

The price shown at checkout is the final price you pay.